Put the right responsibility into the right hands.

Zoho CRM's enterprise-level security features allow you to secure your customer data at different levels. Assign roles for users, define module and field-level permissions, and control who sees what inside CRM with different levels of data sharing. 

Assign roles and control what users see.

Replicate your organization's hierarchy in CRM by assigning roles based on the type of user, from salesperson to sales manager.


One size doesn't fit all.

Choose between Role Hierarchy or Reporting Hierarchy to optimize organizational scaling, and let everyone have access to the right data.

Record-level sharing.

Enable record-level sharing permission for your users, and allow them to share individual or bulk records. Provide the same or different sets of permissions with other members, based on their Role Hierarchy.

Record Level Sharing

Manage user permissions with profiles.

Use profiles in Zoho CRM to restrict users from deleting or exporting customer records. Give each team member access only to the functions they need.

Field-level security.

With field-level security, secure sensitive and confidential information like customers' bank account details from others. Choose which information appears for which users, and decide who's allowed to edit it.

Schedule shifts for your users.

Set up business hours to control the work schedule of every user in your organization. Create up to 30 shifts and assign tasks for users depending on the time zone they're in, or on their shift schedules.

Business hours

Grant access with sharing rules. 

Manage org-wide data sharing settings by extending access rights to a particular set of users belonging to other roles and groups. Choose the records you want to share, and control access to your records by giving read-only or read/write access.

Sharing Rules

Team selling made easier with groups.

Create new groups to get your sales teams from different departments to collaborate together on deals. Associate members (users, roles, subordinates) with the group, and share common information by applying data sharing rules.